Returns & Refunds Policy

At Shilla, we take pride in the freshness and quality of our gourmet food products. If you receive an item that is damaged or incorrect, please contact us within 24 hours of delivery to initiate a return or replacement.

Return Process

• 1.
  Contact Support

  Email our customer service team within 24 hours of receiving your order with your order number and photos of the product issues.

• 2.
  Review Process

  Our quality control team will review your request to ensure it meets our safety and hygiene standards for perishable goods.

• 3.
  Return Authorization

  Once approved, we will provide you with a return shipping label or instructions for the disposal of the affected food items.

• 4.
  Refund or Replacement

  After processing, we will issue a full refund to your original payment method or ship out a fresh replacement immediately.