Frequently Asked Questions
Everything you need to know about your Shilla gourmet experience.
How do you ensure the freshness of your food products during shipping?
We use specialized temperature-controlled packaging and thermal liners to ensure all perishable items remain at optimal temperatures from our kitchen to your doorstep.
What is Shilla's return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.
Do you provide detailed allergen information for your products?
Yes, every product page features a complete list of ingredients and highlights common allergens such as nuts, dairy, gluten, and soy. This information is also printed on the physical product labels.
How long will it take for my order to arrive?
To maintain quality, we process orders within 1-2 business days. Shipping usually takes 24 to 48 hours depending on your location and the shipping method selected at checkout.
Does Shilla offer subscription services for recurring orders?
We do! You can choose to subscribe to your favorite items and save 10% on every order. You can adjust the frequency or cancel your subscription at any time through your account settings.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.